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FAQ
Our answers to the most popular queries
1. Why use NFG as a payment processor?
NFG is suitable for both high-risk market companies and regular businesses seeking financial autonomy and control over their funds.
It provides a secure and efficient solution for managing payments independently of large financial institutions.
2. How secure is NFG as a decentralized payment provider for businesses?
As a decentralized payment provider, NFG upholds the highest security standards by directly forwarding client funds to companies, ensuring a protected and trustworthy payment environment. Their commitment to decentralization fosters a secure and transparent financial ecosystem, instilling confidence, and peace of mind for businesses utilizing their services.
3. What payment methods does NFG offer?
NFG provides a variety of payment methods, including SEPA for euro bank transfers within Europe, SWIFT for international wire transfers, major credit cards, Google Pay for Android users, and Apple Pay for Apple device users. We aim to accommodate our customers' payment preferences, ensuring convenience and flexibility in their transactions.
4. Which currencies are supported as payment methods by NFG?
NFG supports transactions in well over 100 different currencies, providing convenience and versatility for customers worldwide. Whether dealing with major world currencies or niche ones, NFG ensures seamless international transactions and accommodates various financial operations.
5. How quickly can the company access its money after the
customer deposits?
The company gains immediate access to deposited funds as all transactions are processed instantaneously. This ensures swift and efficient financial transactions without any delays in accessing the money.
6. What reporting and analysis capabilities does NFG offer?
NFG provides robust reporting and analysis features, offering insights into the most used deposit methods, average deposit amounts, and daily turnover statistics. These capabilities enable businesses to optimize operations, enhance customer experiences, and make data-driven decisions for business growth.
7. How is the customer support organized?
Our customer support operates 24/7, ensuring round-the-clock assistance with a swift response time of less than 30 minutes. Our dedicated team of support agents is readily available to address your queries and concerns, ensuring a seamless and satisfying customer experience.
8. Are there any hidden costs to consider?
Apart from the initial setup costs and the 2.5% fee of NFG, the company may encounter transaction costs associated with the respective blockchain. However, using MATIC as the recommended blockchain keeps these costs to a minimum due to its cost-effectiveness and lower transaction fees. There are no hidden costs beyond what is transparently communicated.
9. How are chargebacks and disputes handled? How does the 0% chargeback guarantee work?
Chargebacks and disputes are effectively eliminated when funds are converted into cryptocurrency due to the immutable nature of blockchain transactions. Blockchain records are decentralized and permanent, preventing reversals. This enables businesses to offer
a 0% chargeback guarantee, assuring merchants that cryptocurrency payments are secure and irreversible once verified on the blockchain. Cryptocurrencies provide a stable and safe payment environment, protecting merchants from potential losses arising from fraudulent chargebacks or disputed transactions common in traditional payment systems. However, businesses must maintain security measures and provide excellent customer service to ensure trust and integrity within the crypto payment ecosystem.
10. How long does it take to integrate and make the interface operational?
The integration process for the interface usually takes less than 24 hours. However, the actual duration may vary depending on the expertise and efficiency of the programmer handling the integration within the company. The timeline can be expedited or delayed based on the programmer's skillset, experience, and familiarity with the specific system and interface requirements.
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