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Privacy Policy

Last Updated: August 01, 2024

1. Introduction

NFG Pay ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our website (nfg-pay.com) and related platforms (collectively, the "Services"). Please read this Privacy Policy carefully. By using our Services, you agree to the practices described in this policy.

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2. Information We Collect

We collect various types of information to provide and improve our Services. This includes:
 

2.1. Personal Information

  • Name

  • Email address

  • Phone number

  • Address

  • Identification documents (e.g., government-issued ID)

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2.2. Business Information (for business clients)

  • Company name

  • Tax identification number

  • Business address

  • Incorporation documents

  • Bank account details

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2.3. Transaction Data

  • Details of transactions processed through our Services

  • Payment methods used (e.g., credit cards, bank transfers, digital assets)

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2.4. Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Operating system

  • Log data (e.g., access times and pages viewed)

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2.5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze usage, and provide targeted advertising. You can manage your cookie preferences through your browser settings.

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3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To process transactions, verify identities, and manage accounts.

  • To Comply with Legal Obligations: To meet anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.

  • To Improve Our Services: To enhance functionality, troubleshoot issues, and personalize user experience.

  • To Communicate: To send important updates, notifications, and marketing materials (if consented to).

  • To Ensure Security: To monitor for fraudulent or suspicious activities and enforce our Terms of Service.

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4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

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4.1. With Service Providers:

  • To payment processors, identity verification providers, and IT support services required for delivering our Services.

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4.2. To Comply with Legal Requirements:

  • In response to lawful requests, such as subpoenas, court orders, or government investigations.

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4.3. During Business Transfers:

  • If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

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4.4. With Your Consent:

  • When you explicitly consent to share your information with a third party.

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5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. For AML/CTF compliance, certain records are kept for a minimum of eight (8) years after the termination of the business relationship.

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6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. These measures include:

  • Encryption of sensitive data during transmission and at rest.

  • Regular security assessments and vulnerability testing.

  • Access controls to restrict data to authorized personnel.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

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7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data, subject to legal retention requirements.

  • Objection: Object to the processing of your data for certain purposes, such as direct marketing.

  • Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, contact us at support@nfg-pay.com.

8. International Data Transfers

Your information may be transferred to and processed in countries outside of your jurisdiction, including countries that may not have data protection laws equivalent to those in your location. We take steps to ensure that your information receives an adequate level of protection when transferred internationally.

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9. Children’s Privacy

Our Services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from minors. If we become aware that we have collected information from a minor, we will delete it promptly.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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